FAQs
Moving from a master password to biometrics is a major security shift. Here’s how Loop8’s passwordless system protects your data and stands out from traditional security.
FAQ
Common Questions
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General Questions
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Account Management
- Authenticator
- Clean Slate
- MySafe
- MyTech Person
- Password Security
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Privacy & Security
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Privacy Mate
- Secure Note
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Technical Support
Loop8 is a Personal Privacy Controller that goes beyond password management to provide true identity authentication. Unlike traditional password managers that still rely on vulnerable master passwords, Loop8 uses biometric verification (Face-ID or fingerprints) to eliminate passwords entirely, addressing the root cause of 92% of all hacking attempts.
One Loop8 subscription protects up to 8 users, making it perfect for families and friend groups. This community-based model allows you to elevate everyone's security practices together while each person maintains their own private digital spaces.
Your subscription includes the complete Loop8 security ecosystem: passwordless authentication, MySafe digital safe, Authenticator (Auth) for multi-factor authentication, Privacy-Mate (Privacy-M8) dark web monitoring, Clean-Slate (Clean-SL8) cookie protection, Tech Person support, and the Tru8 connect system—all in one integrated app.
Setting up the Tech Person feature is simple. All you need to do is to send a text. The Tech Person can assist with setup and maintenance while appropriate privacy boundaries remain in place, making advanced security accessible to everyone.
Tru8 puts recovery control entirely in your hands. You select trusted contacts who can verify your identity if needed. If you lose your phone, these contacts receive a verification request. Once confirmed, your data is securely restored to your device. You can change these contacts anytime, and they'll never know if you remove them as contacts.
No. Authenticator is protected by your Face ID or fingerprint. Without your biometric verification, no one—including Loop8—can access your rotating codes.
Clean-Slate is Loop8’s tool for keeping your browsing private, fast, and secure. It automatically clears cookies, browsing history, and other stored site data so websites and third parties can’t track your activity. By controlling what data is removed and when, Clean-Slate ensures your digital footprint stays private.
Yes! Clean-Slate allows you to whitelist websites you trust, so their data isn’t cleared during automatic cleanups. You can add or remove sites anytime, giving you full control over which websites are affected while keeping the rest of your browsing secure.
Everything in MySafe stays exclusively on your device by default. Your files are fully encrypted and never stored on Loop8 servers, giving you complete control over your sensitive information.
Yes, but only if you choose to enable Safe Sync with your personal cloud storage. Even then, your files remain fully encrypted and inaccessible to anyone else—including Loop8—ensuring your data stays private and secure.
You can add a Tech Person during setup or later from the home screen by tapping the My Tech Person icon. Select a contact from your phone, and Loop8 will send them an invite. You can call, message, change, or remove your Tech Person at any time.
Loop8 Password Security is a system that replaces traditional passwords with your Face ID or Fingerprint ID as your secure key. This eliminates the risks associated with stolen, reused, or weak passwords—protecting you from the majority of security breaches while keeping access fast, simple, and uniquely yours.
Loop8's zero-knowledge architecture ensures all your credentials, notes, and sensitive information remain exclusively on your device and your chosen personal cloud storage (iCloud or Gmail). Unlike traditional solutions, Loop8 never sees, stores, or has access to your data, eliminating the possibility of hacking.
No, and that's by design. Loop8 employs true zero-knowledge architecture, meaning we literally cannot access your information under any circumstances. Instead, you control recovery through your selected Tru8 contacts, putting security decisions entirely in your hands rather than relying on corporate processes.
Loop8 collects only the absolute minimum information needed to provide service—just your phone number and email address. This minimalist approach aligns with our core philosophy that users should control their own digital information. We never track your usage, monitor your data, or collect any information beyond what's necessary for basic account functions.
Privacy-Mate (Privacy-M8) is a dark web monitoring feature included in your Loop8 app that constantly watches for threats to your passwords or personal information, sending you immediate alerts if your data is at risk.
When you visit a website that Privacy-Mate (Privacy-M8) has identified as breached, a helpful red alert pops up on your computer while you're on that site, prompting you to change your password right away.
Privacy-Mate (Privacy-M8) works on both Mac and Windows computers to keep your information secure.
No setup needed! Privacy-Mate (Privacy-M8) comes built into Loop8 and works automatically with your Loop8 extension.
Privacy-Mate (Privacy-M8) is included with your Loop8 app, so it shares the same trial period as Loop8.
Yes! You can add multiple email addresses in Privacy-Mate to expand your protection. Each email is checked against known breaches, and you’ll receive alerts if any of them are compromised. This ensures all your accounts stay secure, not just your primary email.
Privacy-Mate (Privacy-M8) is your personal dark web monitoring tool. It scans your email addresses and passwords to check if they appear in any known data breaches. If your information is at risk, Privacy-Mate immediately alerts you so you can update your passwords and secure your accounts. This helps you stay one step ahead of hackers and keep your digital identity safe.
You can store anything you want to keep protected—such as account numbers, private reminders, medical details, or confidential thoughts. If it’s personal and important to you, Secure Note keeps it safe.
Your Secure Notes remain protected. Without your biometrics, they cannot be accessed. Once you sign back into Loop8 on a new device, your notes become available again—still encrypted and secure.
You can store as many Secure Notes as you need. If it matters to you, it belongs in your protected space.
Yes, Loop8 works seamlessly across your devices. Your data syncs securely through your personal cloud (iCloud or Gmail), never passing through Loop8's servers. This approach ensures your information remains accessible only to you while maintaining convenience across devices.
Loop8 makes transitioning simple. After installation, the app guides you through importing your existing passwords from browsers or other managers. As you log into sites, Loop8 automatically converts your accounts to biometric authentication, gradually eliminating password dependency.
